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Our team is here to help answer any questions you may have about our products. We'll get back to you as soon as we can.
FAQs
How much is the delivery fee?
We offer Free Standard shipping orders above $99. For Australian orders under $99, standard shipping is $9.99.Multiple shipping options, including express shipping, are available at the checkout.
When can I expect my order to arrive?
We ship orders Monday to Friday. Most orders are sent within 24 hours, excluding weekends.All orders are shipped from the Sydney warehouse.
Once your order is sent, you will receive a tracking number so you can follow your package as it arrives.All orders will be sent via Australia Post and should arrive within 2-8 business days.
How can I check my order status?
Once your order is shipped, you will receive an email notification with tracking details to monitor the progress of your shipment.
What if the product I ordered didn't work for me?
At Fine Foams, we understand that each individual's needs and preferences may differ.If you find that our product didn't work for you, or you are not satisfied with the product for any reason, we offer a 100-day free return policy.
Within this period, you can return the product and receive a full refund with no return shipping cost to you. Simply contact our customer support team, and they will guide you through the hassle-free return process.We stand by the quality of our products and aim to provide you with an excellent customer experience.You can read our full refund/return policy here
What if the product I ordered didn't work for me?
At Fine Foams, we understand that each individual's needs and preferences may differ.If you find that our product didn't work for you, or you are not satisfied with the product for any reason, we offer a 100-day free return policy.
Within this period, you can return the product and receive a full refund with no return shipping cost to you. Simply contact our customer support team, and they will guide you through the hassle-free return process.We stand by the quality of our products and aim to provide you with an excellent customer experience.You can read our full refund/return policy here
How does the returns process work?
If for any reason you are not happy with your purchase, email us at hello@finefoams.com.au to let us know, and we will assist you with the further process.
